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WORK 04Retail · 2024
Lumen & Oak's considered shelves — a storefront finally as fast as its taste
GOLDEN HOUR

move the pointer — daylight follows it

Photo: Clark Street Mercantile / Unsplash

A heritage retailer gets a storefront as fast as its taste.

Headless replatform with an 0.8-second storefront — mobile conversion up 64%, Black Friday at 11,400 rps without a blink.

Client

Lumen & Oak

Timeline

5 months

Craft

Design Engineering

Product Engineering

06:40THE PROBLEM

What needed to change

Lumen & Oak sells considered homeware to people who notice details — on a storefront that took 4.1 seconds to paint and made them wait through five checkout steps. Mobile conversion sat at 0.9%. Every campaign landing page needed an engineering ticket and a two-week lead.

The team knew exactly what they wanted to say; the platform just couldn't say it quickly. Peak season was a yearly act of prayer.

06:55THE BUILD

What we made together

MOVE 01

The edge storefront

A headless storefront rendered at the edge, with a strict performance budget in CI — any pull request that pushed LCP past one second failed the build. The budget held.

MOVE 02

Checkout in one breath

Five steps became one considered page — address intelligence, saved wallets and payment in a single motion. Cart abandonment fell by a third.

MOVE 03

The merchandising desk

A visual composer over structured content lets the merch team assemble campaign pages in an afternoon — on-brand by construction, no ticket required.

MOVE 04

A design system with taste

Typography, spacing and motion codified into components that make the cheap thing and the beautiful thing the same thing.

07:20THE OUTCOME

What moved in daylight

GOLDEN HOUR launched in October; Black Friday arrived five weeks later at 11,400 requests per second and the storefront never blinked. Mobile conversion rose 64% in the first quarter. The CFO's note to our invoice said simply: 'It paid for itself before this cleared.'

0.8 s

largest contentful paint

from 4.1 s

+64%

mobile conversion

first quarter after launch

1 page

checkout

from 5 steps

11,400 rps

Black Friday peak

zero downtime

It paid for itself before the invoice cleared. I have never written that sentence about software.

J. WhitfieldCFO, Lumen & Oak

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